Best and Worst Airlines for Lost Luggage
No. 14 ExpressJet
The world’s largest regional airline is one of the worst when it comes to baggage handling. In 2012, this Georgia-based carrier (a SkyWest subsidiary) mishandled bags at a rate more than six times greater than that of first place Virgin America. And that’s not the airline’s only drawback: ExpressJet also ranks among the worst domestic carriers for late and canceled flights.
Baggage Reports per 1,000 Passengers: 5.52
Total Baggage Reports: 169,566
Enplaned Passengers: 30.74 million
Baggage Fees: $25 for first checked bag; $35 for second