Best & Worst Airlines for Lost Luggage 2009
Worst Airlines for Luggage Handling: #2
American Eagle Airlines
Number of complaints per 1,000 passengers: 7.81
Though this regional affiliate of American Airlines has hovered around the bottom of the “Worst” list for years, it’s cut its baggage complaint volume almost in half since 2007 (when it was a whopping 13.96 per 1,000 passengers).