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A Hotel Head Butler's Day

Lanesborough Hotel head butler job duties.

Photo: Philip Hollis

6:45 P.M.

A repeat American guest invites Jordaan to the hotel’s Withdrawing Room bar for a quick drink (fruit juice on the rocks—he’s on duty).

7:15 P.M.

Jordaan does a last-minute floor check, greeting each of the butlers with a personal “Good night; call me if you need anything.” Just as he’s printing tomorrow’s arrivals list, there’s one last demand: the $12,000-a-night Royal Suite would like a formal five-course private dinner for eight, served on the double. High-profile requests typically go through Jordaan, but he quickly assigns in-room dining and the Royal Suite butler with the task.

8:30 P.M.

On his way home, Jordaan swings by Marks & Spencer to pick up ready-made paella for dinner. Exhausted from his day, he drifts off, hoping the Royal Suite dinner is a success.

Doubles from $781, including butler service.

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