It’s the busiest time for check-ins. Jordaan greets the head of an African state, the CEO of a successful global brand, and a well-known actress who his mother presumed dead long ago. “I must text my mum to tell her that she is still with us,” he says.
In the junior suite, Jordaan and a co-worker inspect the setup for the birthday party. The room’s refined décor has been Mattel-ified, with hot-pink balloons and plastic daisies everywhere. When 10 excited kids arrive at the door, the butlers start to sing “Happy Birthday.”
A Thai couple is arriving on their honeymoon, so Jordaan heads to the kitchen to find rice and sesame seeds to display on a silver tray as a welcome gift. “These symbolize good luck and fertility,” Jordaan says, leaving the gifts next to their bed.