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A Hotel Head Butler's Day

Lanesborough Hotel head butler job duties.

Photo: Philip Hollis

4 P.M.

It’s the busiest time for check-ins. Jordaan greets the head of an African state, the CEO of a successful global brand, and a well-known actress who his mother presumed dead long ago. “I must text my mum to tell her that she is still with us,” he says.

4:30 P.M.

In the junior suite, Jordaan and a co-worker inspect the setup for the birthday party. The room’s refined décor has been Mattel-ified, with hot-pink balloons and plastic daisies everywhere. When 10 excited kids arrive at the door, the butlers start to sing “Happy Birthday.”

6 P.M.

A Thai couple is arriving on their honeymoon, so Jordaan heads to the kitchen to find rice and sesame seeds to display on a silver tray as a welcome gift. “These symbolize good luck and fertility,” Jordaan says, leaving the gifts next to their bed.


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