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A Hotel Head Butler's Day

Lanesborough Hotel head butler job duties.

Photo: Philip Hollis

1 P.M.

Finally, lunch. On the menu? Smoked salmon, hummus, wild rocket, and beetroot on whole-wheat pita bread (Jordaan’s favorite) served in the staff dining room, with a bowl of Italian almond ice cream from Apsleys, the hotel’s restaurant.

2 P.M.

Jordaan greets several repeat visitors and then checks his e-mail. A regular guest in Germany is collecting branded hotel pens and has requested the Lanesborough’s, so Jordaan pops one in an envelope and drops it by the concierge to be mailed out.

3 P.M.

Sound the alarm—a guest’s evening gown has been torn by her suitcase zipper, and she’s supposed to wear it to a film premiere tonight. Luckily, seamstress Nina Rayit—who works with everyone from Simon Cowell to the Duchess of York—is on Jordaan’s speed dial and arrives within 15 minutes.

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