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A Hotel Head Butler's Day

Lanesborough Hotel head butler job duties.

Photo: Philip Hollis

Noon

There’s a crisis in the laundry room: a colored sock has made its way into a load of white underwear, staining everything pea green. He sends an assistant to purchase a set of the same brand. “We won’t enlighten the guest—some things are best left unsaid.”

12:30 P.M.

A FedEx box with a couture wedding dress inside arrives, sent from a bride in New York. “She’s getting married here in two weeks,” Jordaan says, before having the dress steamed and put under lock and key.

12:50 P.M.

The Japanese apples have arrived, but the supplier sent the wrong ones. Jordaan sends a driver to Fortnum & Mason to buy a dozen at five times the original price.

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