Spencer Platt/Getty Images
Cailey Rizzo
September 23, 2017

In 2014, Joe Biden famously compared New York City’s LaGuardia Airport to a third world country. Three years later, public opinion has not changed.

According to a new survey from J.D. Power, Americans still hate New York City airports. But overall, across the United States, customer satisfaction with airports is at an all-time high.

Among the country’s largest airports, Orlando International Airport received the highest rating. Runners up were Detroit Metropolitan Wayne County Airport and Las Vegas’s McCarran International Airport. John Wayne Airport, in Orange County, took the top prize for large airports and Sacramento International ranked highest among mid-size airports.

Across the country, passengers seem to be happier with airports than ever before — except for the airports in New York City. The lowest three airports on the survey were all inside New York City’s metropolitan area. LaGuardia came in last place overall, and Newark came in last for the country’s largest airports.

The survey was conducted based on ratings across six categories: terminal facilities, accessibility, security checkpoints, baggage claim, check-in, and dining and retail options.

J.D. Power relates the higher customer satisfaction to technological advances in many airports. Innovations that have helped ease pain points include automated self check-in and bag drop-offs to apps that help make it easier for travelers to find parking.

Service animals — including ponies in Cincinnati and a pig in San Francisco — have also improved passenger opinion of airports nationwide.

Another survey from J.D. Power, released earlier this year, revealed that customer satisfaction with airlines is also at an all-time high. That rating, however, is relative. The airline industry is currently rated one of the lowest for customer satisfaction.

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