Courtesy of WOW Air

Wondering how that happened?

June 09, 2017

Airlines are bound to lose bags once in a while, but it’s rare for a mistake to happen more than once. You would think.

Earlier this year, Michael Petriano ended up losing one of his bags with WOW Air after a trip to Europe, and after an arduous, 90-day ordeal, dozens of emails, thousands of dollars spent and being sent a car part instead of his bag, he finally got the mistake corrected.

Originally, Petriano flew from San Francisco to Iceland, Sweden, Holland, and then back to San Francisco via Iceland and Newark, New Jersey. But when he arrived back in the U.S., he found that his duffle bag, which had arrived safely to all his other destinations, had not returned.

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Petriano filed a report with WOW Air, and it was five days before WOW headquarters, in Iceland, sent him an email informing him his bag was located and would be sent to him via FedEx.

Unfortunately, the package that arrived for him was a seven-foot-long box containing a part from Toyota Motors. “There’s just no way this can be luggage in any way,” Petriano told NBC Bay Area.

He immediately informed WOW Air about the second mix up, to which they replied that his duffle was located at the Newark Airport, but then lost again.

After Petriano returned the box, he kept emailing every two or three days about his bag’s whereabouts but received no response. He says he sent about 50 emails before he stopped counting how many times he tried to contact WOW Air. In a desperate attempt to answers, Petriano contacted NBC Bay Area to get help with his bag.

In a statement to NBC Bay Area, a spokesperson for WOW Air said, “Somehow there was a mix-up. ... His bag got the same tracking number as the car part he received.”

The bag has now been declared officially missing, however, WOW Air has compensated him with a payment of $1,531.20. A spokesperson for WOW Air said, “We have for some time now tried to connect with our handling agents and contacts at FedEx about this matter with limited success, which explains the delay of this matter’s resolution.”

Petriano asserts that anyone in his situation should always keep fighting until they get what they deserve.

Or maybe he could have kept the part and built himself a car. Sometimes it’s just better to drive.

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