
T+L 35
Marco Nijhof
Director of operations and development, Serena Hotels & Lodges, Paris
www.serenahotels.com
Innovation Luxury hotels in unorthodox destinations
Backstory "When people heard we were building a $35 million
five-star hotel in Afghanistan, they said we were crazy," Nijhof says about the Kabul Serena
Hotel, which opened in November. Serena Hotels, owned by the Aga Khan Development Network,
is adding nine luxury properties in other tourism-challenged countries, like Pakistan, Tajikistan,
and Syria. This summer, the firm's $20 million Kampala Serena Hotel will open in Uganda's
capital city.
Dugald Wells
President, Cruise North Expeditions, Toronto
www.cruisenorthexpeditions.com
Innovation An Inuit-owned cruise company
Backstory Two years ago, Wells created Cruise North, the first cruise company owned and operated by an indigenous people: the Inuit of northern Quebec. Inuit crew and guides offer travelers an authentic experience in the Canadian Arctic, showing them archaeological sites and taking them to remote villages for traditional meals and soapstone-carving demos. Wells is adding another itinerary and a second ship, which will have twice as many cabins, for a total of 61. "We're finding that what's good for the Inuit is good for our passengers," he says.
Klaus Brauer
Director, Passenger Satisfaction & Revenue, Boeing, Seattle
www.boeing.com
Innovation Reconceiving the space in aircraft
Backstory In his studies for the development of the 787 Dreamliner
(see Ken Dowd at right), Brauer found that a welcoming environment ranked high on travelers'
wish lists. He used a trick that dates to medieval cathedrals: reward the crowd moving through
the low vestibule (or Jetway) with a soaring interior when they reach the nave (or high-ceilinged
cabin). He also used space unconventionally: business-class seats pivot into the aisle to
lie flat, and windows are positioned to give passengers a better view.
Handel Lee
Real estate developer, Beijing
www.threeonthebund.com
Innovation Responsible development in China
Backstory Lee is at the forefront of China's nascent preservation
movement. Among his successes: transforming Shanghai's 1916 Union Assurance Co. headquarters
into Three on the Bund, an upscale shopping and dining emporium, and turning a pair of historic
buildings in Beijing into two of the hottest dining venues in town—the Courtyard and
RBL. Lee's newest venture is converting five Neoclassical buildings in the Legation Quarter,
Beijing's former embassy district, into a complex with a gallery, stores, restaurants, and
a park, in time for the 2008 Olympics in China's capital city.
Pedro Ibáñez
Owner and founder, Explora, Santiago, Chile
www.explora.com
Innovation Luxury adventure travel in South America
Backstory Ibáñez launched Explora in 1989 with
Explora en Patagonia, his eco-lodge in Chile's Torres del Paine National Park. His latest
hotel, the airy nine-room Casas Rapa Nui on Easter Island, is the first property an outsider
has opened on the island. Last year, Ibáñez took the successful concept one
step further by instituting four travesías—journeys made from his existing properties
that combine hiking, biking, and horseback riding with overnights in lavish tented camps.
Sue Welland
Founder and creative director, CarbonNeutral Company, London
www.carbonneutral.com
Innovation Helping travelers offset their carbon-dioxide emissions
Backstory Welland and her business partner, Dan Morrell, founded
Future Forests as an air-recycling project—conscientious travelers could buy trees (to
compensate for using fossil fuels) on the Future Forests Web site. Ten years later, the business,
now called the CarbonNeutral Company, provides consultants to global corporations, helping
them choose green energy sources. Travelers can still plant trees in a forest through the
company's site (below); they can also purchase renewable energy sources in developing countries
and find carbon-neutral vacations.
Ken Dowd
Vice president, Aviation Studio at Teague, Seattle
www.teague.com
Innovation Airplane interiors for the 21st century
Backstory Dowd, who once designed airplane cabins for heads
of state, is now working on the interior of Boeing's new energy-efficient 787 Dreamliner,
slated to debut in 2008. Featuring 10-foot vaulted ceilings and windows that are 50 percent
larger than those on the 777, the plane will also have the first ever cabin-wide LED lighting,
to help travelers reset their circadian rhythms. Dowd and his team have considered every surface
passengers come into contact with, including the overhead bin latches, which open at the slightest
touch. When people enter the model cabin in Teague's Seattle hangar, Dowd says, "We invariably
hear a quiet 'Wow.' That's what we're going for."